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2.8 Based on 12 reviews
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Holland America Line - They Lied to Us About Being Too Rough to Dock Our Ship-MS Westerdam in Victoria
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We were all prepared to go ashore in Victoria, BC, when over the intercom said it will be an hour before docking. The at that time I already could see the city of Victoria where we had plans to go see the Butchart Garden and Butterfly Garden.The ocean was calm with a slight breeze. Then, in about 30 minutes we cruised right by the dock and on our port side was another cruise ship - The Crown Princess, pointed inward towards the dock.Minutes... Read more

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The ship was in decrepit condition Every public space was old,ugly also room In addition the prior sailing had nori virus And I witnessed people on this ship who were sick

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Holland America Line - Arrogant
1 of 9

Re mariner number 379107659 and 379117088 Bookingsnumber VD9TDT 35 night Circle Hawaii, Tahiti & Marquesas cruise Dear Kirsten Woods, Special Advisor Office of the President How arrogant and rude can you be by asking us our opinion about our cruise but never react on it or giving an answer. The last question in the survey was, whether we do agree, to allow you to contact us. There is a big cap between advertisement and actuality. Let us try... Read more

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During shore excursion named high lights & time on your own in St Petersburg my wife and I and other passengers were more or less forced into an old vehicle of which the windows could not be closed while there was a rainstorm with 8 centigrade temperature. The unpleasant trip lasted for several hours delayed by dense traffic and only one toiletstop in a souvernir shop.In order to stay dry a bit we had to open umbrellas and keep them open... Read more

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To balcony or not to balcony, depends on if you want to be exposed to hazardous chemicals!!!! Email sent to Holland America: Hello, I recently was on the Westerdam, Alaska Cruise and wanted to report a health warning. I was staying in cabin 4134 and on several occasions had "repairs" on the balcony, of which harsh chemicals were used. The chemicals caused an asthma attack and led to my respiratory and sinus infection. These types of chemicals... Read more

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My name is Carlos G Socorro and this past April 27 through May 9 I took a cruise on the ms Koningsdam from Holland America Line. I embarked on April 27 with three other friends from Italy and went to a few places in the Mediterranean Sea and inadvertently in the Atlantic Ocean. During the trip there were many changes made to my itinerary but what really upset me was finding worms in a sandwich and nothing was done to apologize to me in any... Read more

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On Dec. 6, 2015 I boarded your ship Neuw Amsterdam, cabin 4040. At approximately 3 PM I went out to relax on my balcony and sat down on comfortable looking rattan chair. As I put my right foot up on ottoman I felt a *** on my leg and saw an immediate gush of blood emerge which was difficult to stop the bleeding. My traveling partner, my daughter, grabbed towels and quickly ushered me to the emergency medical center. Wound required many... Read more

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In Holland American magazine Europe Voyages (page 12) it states up to10% select journeys ashore if booked by March 15,2016.I tried to book shore excursions today and was told this discount was not part of my booking but the onboard credit is.This is false advertisement.I cannot understand the logic to cut off one perk. It seems like Holland American arbitrarily decides to change perks.I am a three star Mariner.I was told when I booked on January... Read more

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Because my travel companion, and I previously enjoyed three Holland cruises that far exceeded our expectations, we recently completed our fourth Holland cruise which was to be our dream trip to South America. This trip, however, was filled with disappointments. We quickly learned that our ship, the Ms. Maasdam which is reportedly around 23 years old, was not passenger-ready even though it had been in dry-dock for several days. For the first... Read more

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Dear Sir, I would like to carry to your attention that at the time of our stop on Half Moon Cay,after buffet BBQ,we have ,my husband and me,be towards the Bar Boat to return to us on the edge of the sea. At this place ,we were pricked by several mosquitos. With the return to the house,we test general tiredness and headaches and this every day. I was pricked behind the knees 3 times,close to the right elbow 1 time,my husband as long as with him 2... Read more

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