Holland America Line Complaints and Reviews

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  • Feb 22
  • Cruises and Ships
  • Fort Lauderdale, Florida
  • Accomodation
  • 109
  • REVIEW RATING 4/5

The food was poor in comparison to previous cruises. The linens were not changed for an entire week! The last night Fri. the 20 Feb. the night before departure BINGO!,all new and fresh bedding! When we embarked on the 14 Feb we noticed the linens were not fresh, so we attributed it to the humidity! But on Fri.night we realized that the linens we slept on when we embarked were actually the sheets... Read more

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  • Oct 09, 2014
  • Cruises and Ships
  • Vancouver, British Columbia
  • Trip Insurance
  • 299
  • REVIEW RATING 4/5

Once in a lifetime cruise for us for our 40th aaaniversary and my 60th birthday, and are so regretful that we booked with Holland America. SO many problems and they don't care. Don't bother buying trip insurance either, because you have to bill your own insurance company first and they require procedure codes, which Holland America will NOT provide ... they won't even respond to emails or phone... Read more

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  • Aug 14, 2014
  • Cruises and Ships
  • Poor Customer Service
  • 121
  • REVIEW RATING 4/5

NO ONE SEEMS TO BE CONNECTED TO ANYONE ELSE IN THIS COMPANY-Not one person was able to assist me in finding information an -E-mail offer that was Sent to me -I was hung up on a few times- put on Hold for 30-40 minutes at a time-and than I hear people snickering about my reaction of Not being helped properly. WHAT A COMPANY! the manager was supposed to talk with me , and again-I was put on... Read more

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  • Aug 05, 2014
  • Cruises and Ships
  • Venice, Veneto
  • Negative Cruise Experience
  • 187
  • REVIEW RATING 5/5

I sent this complaint by email to Holland America & they have never replied as of today August 5, 2014. They have NO CUSTOMER SERVICE. From: @europe.com Sent: Monday, June 16, 2014 8:24:46 AM To: "Guest Relations (HAL)" Subject: Complaints We Cruised on your Nieuw Amsaterdam May 24th to June 5th 2004 out of Venice. We were in a balcony cabin #8075. Our Booking #GMXPGC Smith. We have taken 9... Read more

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Is job offer from Holland America cruise in olx website not a scam. Add comment

  • Jan 03, 2014
  • Entertainment
  • Racist Policies
  • 5
  • 5
  • 188
  • REVIEW RATING 4/5

Holland America has very racist policies against Asian customers. I recently went on a trip on the Volendam in South East Asia and their event manager Meghan enforces very racist policies against their Asian customers who are not permitted to use game rooms but have to play in the dimly lit Crow's Nest or the hot Lido Pool area while their Western customers were allowed to use air conditioned... Read more

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  • Sep 29, 2013
  • Cruises and Ships
  • Alaska Cruise
  • 26
  • REVIEW RATING 2/5

We had a great room but the entire cruise we had a tolit that had trouble flushing . They would send a plumber ,he would fix it only to have the problem come back the next day.the bathroom also smelled of sewer gas for most of the cruise.i also got my foot infected from what I thank was an unsanitary bathroom , and had to get treated by the ships doctor.we once got 5 strawberries sent to our room... Read more

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  • Jul 11, 2013
  • Hotels and Resorts
  • Trip Reservation
  • 167
  • REVIEW RATING 2/5

Booking Number GR5W9M booked in March 2013 for 2 persons totally handicapped. Our tour was to begin on June 18 but because of 7 hour travel we left a day early otherwise we would have missed the first day because we didn't arrived until midnight Alaska time. I gave the Agent I dealt with certain things we wanted to be included in our Tour/Cruise--especially Whale Watching and I was told Whale... Read more

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  • Jul 11, 2013
  • Cruises and Ships
  • Melbourne, Victoria County
  • Cruise Travel
  • 48
  • REVIEW RATING 2/5

Gastro started 14 days into cruise.Wife and I vomited for 6 hours,treatment2 tablets given by nurse,next 2 days diarrhoea,confined to cabin 2 days,next contracted bronchitis, couldn't eat I lost 6 lbs in weight, wife lost 14lbs Bronchitis continued for 2 weeks after termination of trip.. Very glad to leave that ship,never again!! The captain himself announced daily the number of new... Read more

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  • Jul 08, 2013
  • Travel
  • St Thomas, Virgin Islands
  • 10 Day Caribbean Cruise
  • 51
  • REVIEW RATING 4/5

While on 10 day cruise of Caribbean in March, the Maasdam sailed early and left us running down the pier in USVI St. Thomas without our passports and all important MEDICINES. Apparently we missed "all aboard" time at 4:00 but scheduled departure time was 5:00 pm. The ship sailed at 4:20. HAL's port agent told us we would rejoin ship next day in Dominica with paper copies of passports. The... Read more

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