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My name is Carlos G Socorro and this past April 27 through May 9 I took a cruise on the ms Koningsdam from Holland America Line. I embarked on April 27 with three other friends from Italy and went to a few places in the Mediterranean Sea and inadvertently in the Atlantic Ocean. During the trip there were many changes made to my itinerary but what really upset me was finding worms in a sandwich and nothing was done to apologize to me in any... Read more

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On Dec. 6, 2015 I boarded your ship Neuw Amsterdam, cabin 4040. At approximately 3 PM I went out to relax on my balcony and sat down on comfortable looking rattan chair. As I put my right foot up on ottoman I felt a *** on my leg and saw an immediate gush of blood emerge which was difficult to stop the bleeding. My traveling partner, my daughter, grabbed towels and quickly ushered me to the emergency medical center. Wound required many... Read more

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In Holland American magazine Europe Voyages (page 12) it states up to10% select journeys ashore if booked by March 15,2016.I tried to book shore excursions today and was told this discount was not part of my booking but the onboard credit is.This is false advertisement.I cannot understand the logic to cut off one perk. It seems like Holland American arbitrarily decides to change perks.I am a three star Mariner.I was told when I booked on January... Read more

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Because my travel companion, and I previously enjoyed three Holland cruises that far exceeded our expectations, we recently completed our fourth Holland cruise which was to be our dream trip to South America. This trip, however, was filled with disappointments. We quickly learned that our ship, the Ms. Maasdam which is reportedly around 23 years old, was not passenger-ready even though it had been in dry-dock for several days. For the first... Read more

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Dear Sir, I would like to carry to your attention that at the time of our stop on Half Moon Cay,after buffet BBQ,we have ,my husband and me,be towards the Bar Boat to return to us on the edge of the sea. At this place ,we were pricked by several mosquitos. With the return to the house,we test general tiredness and headaches and this every day. I was pricked behind the knees 3 times,close to the right elbow 1 time,my husband as long as with him 2... Read more

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we had 6 weeks supply of medication when leaving Australia. 2.5 weeks into the cruise Christmas day, my told me our medication was all but gone, i said never but she was right it had been stolen, the only people who have access to our cabin is the cleaning stewards, but how could i prove it. On boxing morning before going ashore to see if any one had been in our medication draw I put a small of piece of seller tape on the draw and on the... Read more

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cruiseVC7P3M 7/12/15 to 5/1/16 this was ment to be a cruise of a life time our 50th wedding anervasary, first a very noisy cabin 3396 just below the galley entry all you hear from 6am to midnight clip,clop,clip,clop the waiters heavy shoes and the a tray of dirty dishes banged down and slid along the bench after 2 day i lost it, they moved us, but the horror didn't there cabin2702 when we left Australia we had 6 weeks of medication, on Christmas... Read more

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left my room for 45minutes and my ring cost at lest 1500.00 was missing. when I realized it and went back to room it was gone it didn't have legs and walk. The room guys were now cleaning the room , I said did you see my ring in a pannick. no no sorry . im sorry. It was very hot that day in GRAND CAYMON had to use soap to get my ring off, left it on the sink, when I came back it was gone. everybody be more careful.im sick ,. cant sleep over... Read more

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I am writing you in regards to an incident which has left me deeply dissatisfied with Holland America Lines (HAL) and their parent company Carnival Cruise Lines. For the past 30 years I have always received very good service and customer care HAL, Carnival Cruise Lines and the vacation providers and travel agents I have dealt with. Over the years I have, with my family, taken approximately over 10 cruises and traveled to resorts in countries... Read more

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My suitcase was broken by Holland American staff while on tour in Alaska two months ago. They gave me the documentation and told me I would be reimbursed for the new case I had to buy. They told me to Email the baggage handling dept. when I got home to NZ. I did this and sent Email copies of the receipts etc. They said they would reimburse my credit card within 6 weeks. Nothing happened after 6 weeks and so I sent another Email. No reply! I sent... Read more

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