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on july 8th 2017 24 of our family sailed from Boston for a 7 day cruise to Bermuda on the Veendam. On the first morning my husband suffered a heart attack and was treated in the ship's hospital until we arrived in Bermuda. The hospi tal staff were wo nderful ,efficient...
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5.0
#1084229
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On June 3 my husband and I boarded the ship in Amsterdam. We ordered a suite as we were going to be on it for 2 weeks. The room was smaller than a regular bedroom on one of Holland Americas ships. The ship is very small. There are 4 elevators with only 3 working for 2...
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Anonymous
Anonymous

Strange, most of the reviews for this smaller ship are positive. Maybe seasickness is the main problem?

3.0
I liked
  • Servers
  • Pinnicle grill
I didn't like
  • Accommodation
#1066579
Reply to reviews
On April 6 I took a 15 day cruise down thru the Panama Canal. When I got on the ship, my bag was delayed by the airline and was to be shipped to the first port of the trip 2 days into the trip. I had to go 2 days in the same clothes. when we got to the port, no one...
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Anonymous
Anonymous

TERRIBLE customer service. Please use a different company. Impossible to get hold of anyone and they are rude

1.6
I liked
  • Dining and food service staff
#1046121
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Holland America Line - Very late emergency drill

Holland America Line
#1043883
Wasted an hour waiting on deck because Holland can't get their act together. Didn't begin emergency muster drill even close to on time. Ship is still in Port and should have been sailing.
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Short Review on April 11, 2017

Holland America Line
#1033003
1.7
Service, entertainment and especially food was not good. The food was always cold and any attempt to speak to a waiter was met with total indifference. I would never use Holland America or refer anyone there.
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Short Review on October 01, 2016

Holland America Line
#929206
Had a good experience on Alaska cruise. A B+ cruise.
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Holland America Line Cruise Review

Holland America Line
#896802
The ship was in decrepit condition Every public space was old,ugly also room In addition the prior sailing had nori virus And I witnessed people on this ship who were sick
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I was booked on your Holland America Westerdam for a cruise on February 7th through February 14th paying you $3,704 including $258 for your CPP Platinum Cancellation insurance. On January 31, 2017, I had to cancel my booking for my wife and I with Prosperity...
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4.5
I didn't like
  • Cancellation policy
#1018978
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My originally booked cabin on a recent trip aboard the Volendam had a problem. Franz Almazan, the Supervisor of Guest Relations aboard the ship was outstanding in resolving the issue quickly and satisfactorily. Although my wife and I have cruised many times before,...
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4.6
#1003454
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Savor the Journey on Holland America Line Bruce and I recently took a cruise on Holland America Line. Sunday January 29 was the end of our boat cruise. We fill out our disembarkation package and let the front office know our time Airline Company and flight time 12:00...
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#1001969
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We are 4 star members with HAL. We were traveling with my sister and her husband and experienced several issues on our last voyage Dec. 4-11/17. Our concerns were NOT taken seriously with the front desk staff to include managers. We were advised by Guest Relations on...
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#996765
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Im confusing and really sad with crew mamber ...just now really ambrrasing me when i meet sherrill like a corporation house keeping toch my white tshirt.. staring me in crew corridor in front of housekeeping office ...what my falls...im in hospitality industry n i...
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#995651
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My name is Ms Sonja Gordon, I arrived home several days ago. I was on The Koningsdam from 12/14 through 12/23 . Room 6020 on the ship. I purchased the photo package at the Photo Gallery while on the cruise. Tyler is the supervisor. However, when I arrived home and put...
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Anonymous
chopper

I was wondering if you had got a resolution to this as I know someone with a similar problem. They were given a disc with no photos on.

1.9
I didn't like
  • Receiving the wrong cd for my photo package
#979738
Reply to reviews
Of the 8 cruises we have taken Holland America rates as the worst - this company does not care about the consumer and fixing issues - travel carnival princess or Royal - never had a complaint with the service there. Holland only cares about themselves. During a...
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1.2
I liked
  • Pinnicle grill
#957269
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