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I have contacted Holland America but have yet to receive a response. A 7 day cruise on the Veendam was enjoyable until the fifth evening when I ate a bowl of steamed mussels. Two hours later my stomach cramped. Two hours after that diarrhea started. My husband asked...
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#1113040
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On October 5, aboard the Holland America Veendam I ate mussels for dinner. Two hours later my stomach cramped. Two hours later diarrhea started. My husband asked the shops and bursar for Imodium. The bursar reported me to the doctor. A nurse provided Imodium and by...
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2.1
I liked
  • Room stewards
I didn't like
  • Overreacting doctor
  • Overreacting doctor and bad fish
  • Sanitation
#1112561
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I cruised on the Holland America Veendam. The food was mediocre at best with very small portions. The so-called filet mignon was thin, overdone and shriveled as was the sad little lobster. Dinner salad entrees were no larger than side salads. Appetizers were no more...
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2.1
I liked
  • Room stewards
I didn't like
  • Overreacting doctor and bad fish
  • Overreacting doctor
#1112141
Reply to reviews

Holland America Line - Very late emergency drill

Holland America Line
#1043883
Wasted an hour waiting on deck because Holland can't get their act together. Didn't begin emergency muster drill even close to on time. Ship is still in Port and should have been sailing.
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Short Review on April 11, 2017

Holland America Line
#1033003
1.7
Details
Service, entertainment and especially food was not good. The food was always cold and any attempt to speak to a waiter was met with total indifference. I would never use Holland America or refer anyone there.
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Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website

Short Review on October 01, 2016

Holland America Line
#929206
Had a good experience on Alaska cruise. A B+ cruise.
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Holland America Line Cruise Review

Holland America Line
#896802
The ship was in decrepit condition Every public space was old,ugly also room In addition the prior sailing had nori virus And I witnessed people on this ship who were sick
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My family and I took a Holland America Land and Sea Tour this past July 2017. Our last part of the trip was an overnight stay at the Westmark Hotel in Fairbanks. We had left our camera, with 11 days worth of pictures on it, on the bus. The driver of the bus was kind...
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Anonymous
Anonymous

Your fault about 40 percent. Holland America zero percent fault. Hotel about 10 percent. Actual thief about fifty percent fault.

1.7
#1102462
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Horrible cruise on the Veendam. Had no warning about ships inherent hazards and tripped and fell over bathroom threshold. HA needs to post warnings or have safety flyers in rooms about unsafe areas. Fell over bathroom threshold 2 years ago and am still injured and in...
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Anonymous
Anonymous

Twenty years in the hospitality business have taught me that there is no fix for clueless, clumsy people, except for them to stay home. I would advise that for you.

1.5
I liked
  • Dining and food service staff
  • Pinnicle grill
I didn't like
  • Arrogance of customers service
#1095980
Reply to reviews
on july 8th 2017 24 of our family sailed from Boston for a 7 day cruise to Bermuda on the Veendam. On the first morning my husband suffered a heart attack and was treated in the ship's hospital until we arrived in Bermuda. The hospi tal staff were wo nderful ,efficient...
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5.0
#1084229
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On June 3 my husband and I boarded the ship in Amsterdam. We ordered a suite as we were going to be on it for 2 weeks. The room was smaller than a regular bedroom on one of Holland Americas ships. The ship is very small. There are 4 elevators with only 3 working for 2...
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Anonymous
Anonymous

Strange, most of the reviews for this smaller ship are positive. Maybe seasickness is the main problem?

3.0
I liked
  • Servers
  • Pinnicle grill
I didn't like
  • Accommodation
#1066579
Reply to reviews
On April 6 I took a 15 day cruise down thru the Panama Canal. When I got on the ship, my bag was delayed by the airline and was to be shipped to the first port of the trip 2 days into the trip. I had to go 2 days in the same clothes. when we got to the port, no one...
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Anonymous
Anonymous

TERRIBLE customer service. Please use a different company. Impossible to get hold of anyone and they are rude

1.6
I liked
  • Dining and food service staff
#1046121
Reply to reviews
I was booked on your Holland America Westerdam for a cruise on February 7th through February 14th paying you $3,704 including $258 for your CPP Platinum Cancellation insurance. On January 31, 2017, I had to cancel my booking for my wife and I with Prosperity...
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4.5
I didn't like
  • Cancellation policy
#1018978
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Contact Holland America Line

Mailing Address:
Holland America Line
300 Elliott Avenue West, Seattle, WA 98119 USA
Seattle, WA 98119
Phone:
(800) 426-0327
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My originally booked cabin on a recent trip aboard the Volendam had a problem. Franz Almazan, the Supervisor of Guest Relations aboard the ship was outstanding in resolving the issue quickly and satisfactorily. Although my wife and I have cruised many times before,...
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4.6
#1003454
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