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2.7 Based on 15 reviews
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  • Customers like
    • Hal 1
    • Pinnicle grill 1
    • Real nice people running food and services 1
  • Customers don't like
    • Too much to write here 3
    • Arrogance of customers service 2
    • Refusal to help us 2
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Of the 8 cruises we have taken Holland America rates as the worst - this company does not care about the consumer and fixing issues - travel carnival princess or Royal - never had a complaint with the service there. Holland only cares about themselves. During a recent New England Cruise they cross conatiminated foods in the buffet lines where my wife and friends wife became sick through much of the cruise. We had to eat specialty dining... Read more

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the first night on the cruise we ate in the dining room and 3 of us ordered the fish, two of the orders had a lot of blood meat in them and was not good. The second night we ate at Cannelloni the Italian restaurant, and again ordered fish, Chilean Sea bass, it was very fishy, which means it was not fresh, we told the waiter, and that was the end of it, no offer to replace it, or remove the charge from the bill. The hamburgers at the pool... Read more

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Let me just say that I have done many cruises and several with Holland America. I live in San Diego in a high rise condominium acrosss from the the Broadway Pier where many cruise ships dock. On November 5, 2016, 2 holland America ships docked at the Broadway Pier in San Diego Bay across from each other. They were each doing embarcation. When the first ship was ready to leave she blew her horn, very customary. What ensued was a volley of horn... Read more

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Complaints about our 09/28/16 Oosterdam 12nt Mediterranean Dreams cruise experience follow. Part 1 - Petri Dish Experiment We gave ample monetary consideration in the form of time off, airfare, transfers, excursions and the cruise itself, only to be subjected to a lack of hygienic common sense or a virus known as stupidity on the part of HAL ship side management. To be clear, in 34 cruises taken over a 50 year span, I have never been exposed to... Read more

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Had a good experience on Alaska cruise. A B+ cruise.

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Holland America Line - They Lied to Us About Being Too Rough to Dock Our Ship-MS Westerdam in Victoria
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We were all prepared to go ashore in Victoria, BC, when over the intercom said it will be an hour before docking. The at that time I already could see the city of Victoria where we had plans to go see the Butchart Garden and Butterfly Garden.The ocean was calm with a slight breeze. Then, in about 30 minutes we cruised right by the dock and on our port side was another cruise ship - The Crown Princess, pointed inward towards the dock.Minutes... Read more

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The ship was in decrepit condition Every public space was old,ugly also room In addition the prior sailing had nori virus And I witnessed people on this ship who were sick

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Holland America Line - Arrogant
1 of 9

Re mariner number 379107659 and 379117088 Bookingsnumber VD9TDT 35 night Circle Hawaii, Tahiti & Marquesas cruise Dear Kirsten Woods, Special Advisor Office of the President How arrogant and rude can you be by asking us our opinion about our cruise but never react on it or giving an answer. The last question in the survey was, whether we do agree, to allow you to contact us. There is a big cap between advertisement and actuality. Let us try... Read more

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During shore excursion named high lights & time on your own in St Petersburg my wife and I and other passengers were more or less forced into an old vehicle of which the windows could not be closed while there was a rainstorm with 8 centigrade temperature. The unpleasant trip lasted for several hours delayed by dense traffic and only one toiletstop in a souvernir shop.In order to stay dry a bit we had to open umbrellas and keep them open... Read more

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To balcony or not to balcony, depends on if you want to be exposed to hazardous chemicals!!!! Email sent to Holland America: Hello, I recently was on the Westerdam, Alaska Cruise and wanted to report a health warning. I was staying in cabin 4134 and on several occasions had "repairs" on the balcony, of which harsh chemicals were used. The chemicals caused an asthma attack and led to my respiratory and sinus infection. These types of chemicals... Read more

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