HAL sends you UPGRADE offers for $109 to lanai cabins. You call back next day after checking that two such cabins are still available.
"OH, BUT THAT WAS ONLY FOR TWO OF OUR LANAI CABINS. HOWEVER, WE'D BE DELIGHTED TO UPGRADE YOU FOR $450." UH HUH. SURE! I own stock in the company but will never deal with their arrogant staff of BS artists again.
They condescend when their brilliance is so evident to all that they make a living answering phones. Yes, it appears HAL has been Carnivalized for good.
Reason of review: Poor customer service.