Holland America Line - BLACK LABEL NEVER RECEIVED
WE SPENT ALMOST $700 FOR PICTURES ON A HOLLAND AMERICAN CRUISE TO ALASKA (BLACK LABEL). ITS BEEN 11 WEEKS NOW AND WE HAVE NOT RECEIVED OUR PICTURES.
MOREOVER, BLACK LABEL HAS NOT CALLED US OR EMAILED US LETTING US KNOW OF ANY DELAYS. I HAD MADE CALLS TO HAL BUT NOTHING SO FAR. WE HAD A NICE CRUISE, BUT THIS SITUATION WITH BLACK LABEL HAS REALLY PUT A BAD TASTE IN MY MOUTH. MY RECOMMENDATION, DO NOT BUY ANYTHING FROM BLACK LABEL.
I WILL KEEPING CALLING AND MAYBE MAKE A TRIP TO BLACK LABEL'S OFFICE IN DAVEY FLORIDA. I WANT MY MONEY BACK.
Reason of review: BLACK LABEL PICTURES NOT DELIVERED..
Monetary Loss: $700.
Holland America Line Pros: Cruise.
Holland America Line Cons: Losing 700 bucks to black label pictures.
Location: Seattle, Washington
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Comments
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We had 400.00 worth of pictures taken on our cruise in February 2020 and received nothing. Unable to contact anyone who can assist me. Does anyone have a number-the number I had is out of serve and no response from their email.
Listen to this one. We spent $1,400.00 on a package and received not ours, but someone else's pictures!
Black Label pulled the same with us. But after e-mailing Exec's at Holland and Carnival, they got back to me promptly.
They had some *** and bull story about it being busy, they were running late, etc. These guys are criminal, HAL needs to find someone reputable
We had the same case here. We have ordered 4 photos on CD from Black Label for $599 on the Holland America Cruise to New England Canada ended on August 1 2015.
Now we haven't received anything.
I called and emailed them. Never got responds.