4.5
Details
Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
0 comments

I was booked on your Holland America Westerdam for a cruise on February 7th through February 14th paying you $3,704 including $258 for your CPP Platinum Cancellation insurance.On January 31, 2017, I had to cancel my booking for my wife and I with Prosperity Bank-Bellaire of Houston Texas through a travel agent in Austin Texas.

He indicated there would be no problem doing this. The reason for the cancelation was that my wife began having trouble with her ears and we visited her Ear doctor who indicated she should not fly in this case from Houston to San Diego where the cruise began on February 7th. I realize this was a bit late but we had no other choice to take but cancel as the doctor said she had to have a lot of tests done as soon as possible and possible surgery would need to be performed as her sinus was badly infected and any delay would and a possible flight would likely damage her ear drums. Today, March 9th, I did receive my refund from Prosperity Bank-Bellaire's Community Club with the indication that I had lost $258 in insurance costs, which I expected, but then a Penalty from Holland America of $491 for canceling, even though I was told that I did not have to provide a statement from the doctor or fill out any forms.

I believe my situation with my wife required me to cancel and I believe your penalty was very excessive because, as I previously indicated, I had no choice but to protect her health and hearing. I have always enjoyed the HA cruises that I have taken, but this big penalty was not really expected with the situation that I did have. I have been on three Holland Americal cruise in recent years - the last in July to Norway with my son and his wife - very enjoyable, and previous cruises to Alaska with six members of my family (which I paid for) and one cruise to Great Britain with my son and his wife.

Since you have charged me such a large amount for my cancellation, I assure you that I will think twice before I cruise with Holland America again.Sincerely, Raymond Leon Ullrich, 5300 Grand Lake St., Bellaire, Texas 77401 and telephone 713-664-4306 and email rlu53@comcast.net.

Review about: Holland America Line Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $491.

Preferred solution: Reduced Penalty.

I didn't like: Cancellation policy.

Had an Experience with Holland America Line?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Grand Circle Travel - Grand circle are the worst on the rivers Grand Circle Travel "I worked many years for grand circle and can say that they are the worst company on the european rivers. They treat the people like Dirt You are just a..." Read more Holland America Line - Arrogant Holland America Line "Re mariner number 379107659 and 379117088 Bookingsnumber VD9TDT 35 night Circle Hawaii, Tahiti & Marquesas cruise Dear Kirsten Woods, Special Advisor Office of the President How arrogant and rude can you be by asking..." Read more Norweigan Cruise Lines - Cruise Review from Fort Lauderdale, Florida Norweigan Cruise Lines "Let me first start by saying I am 40, my friend is 30. We are both managers for a very large, very successful company in Rochester, NY. I also own..." Read more Royal Caribbean - Breach of Agreement (One sided change in Itinerary) Royal Caribbean "Cruise Dates: June 25-June 30, 2016 (5 nights) Ship Name: Empress of the Seas Reservation Number 2098975 We have embarked on June 25 and issues started from the moment we have received access..." Read more Triton Boats - Unwanted step child of boats Triton Boats "I bought a 2010 Triton Storm new. First boat. Loved it until the cracks began. Several cracks in structural areas. My certified welder says there are signs of insufficient welds..." Read more Gekks - $20 out the window Gekks "I have very blister prone feet and bought Gekks to wear with some work shoes (I'm a server and am on my feet between 6-12 hours per shift). The ballet..." Read more Pridebites - Waited over a month for crapola Pridebites "It took over a month and a half to receive a plain dog collar with just name and phone # on their pre-designed collar. No graphics or special design. Ended..." Read more Houzz - Do not do business with this company Houzz "I purchased a Catalina 4 piece outdoor furniture set from this company. The furniture arrived in excellent physical condition from inspection from opening the boxes. However, when I actually tried..." Read more