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On June 3 my husband and I boarded the ship in Amsterdam. We ordered a suite as we were going to be on it for 2 weeks. The room was smaller than a regular bedroom on one of Holland Americas ships. The ship is very small. There are 4 elevators with only 3 working for 2...
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Anonymous
Anonymous

Strange, most of the reviews for this smaller ship are positive. Maybe seasickness is the main problem?

3.0
I liked
  • Pinnicle grill
  • Servers
I didn't like
  • Accommodation
#1066579
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On April 6 I took a 15 day cruise down thru the Panama Canal. When I got on the ship, my bag was delayed by the airline and was to be shipped to the first port of the trip 2 days into the trip. I had to go 2 days in the same clothes. when we got to the port, no one...
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Anonymous
Anonymous

TERRIBLE customer service. Please use a different company. Impossible to get hold of anyone and they are rude

1.6
I liked
  • Dining and food service staff
#1046121
Reply to reviews
I was booked on your Holland America Westerdam for a cruise on February 7th through February 14th paying you $3,704 including $258 for your CPP Platinum Cancellation insurance. On January 31, 2017, I had to cancel my booking for my wife and I with Prosperity...
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4.5
I didn't like
  • Cancellation policy
#1018978
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Job Offer Review

Holland America Line
#496078
Is job offer from Holland America cruise in olx website not a scam.
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My originally booked cabin on a recent trip aboard the Volendam had a problem. Franz Almazan, the Supervisor of Guest Relations aboard the ship was outstanding in resolving the issue quickly and satisfactorily. Although my wife and I have cruised many times before,...
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4.6
#1003454
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Savor the Journey on Holland America Line Bruce and I recently took a cruise on Holland America Line. Sunday January 29 was the end of our boat cruise. We fill out our disembarkation package and let the front office know our time Airline Company and flight time 12:00...
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#1001969
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We are 4 star members with HAL. We were traveling with my sister and her husband and experienced several issues on our last voyage Dec. 4-11/17. Our concerns were NOT taken seriously with the front desk staff to include managers. We were advised by Guest Relations on...
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#996765
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Im confusing and really sad with crew mamber ...just now really ambrrasing me when i meet sherrill like a corporation house keeping toch my white tshirt.. staring me in crew corridor in front of housekeeping office ...what my falls...im in hospitality industry n i...
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#995651
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My name is Ms Sonja Gordon, I arrived home several days ago. I was on The Koningsdam from 12/14 through 12/23 . Room 6020 on the ship. I purchased the photo package at the Photo Gallery while on the cruise. Tyler is the supervisor. However, when I arrived home and put...
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Anonymous
chopper

I was wondering if you had got a resolution to this as I know someone with a similar problem. They were given a disc with no photos on.

1.9
I didn't like
  • Receiving the wrong cd for my photo package
#979738
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Of the 8 cruises we have taken Holland America rates as the worst - this company does not care about the consumer and fixing issues - travel carnival princess or Royal - never had a complaint with the service there. Holland only cares about themselves. During a...
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1.2
I liked
  • Pinnicle grill
#957269
Reply to reviews
the first night on the cruise we ate in the dining room and 3 of us ordered the fish, two of the orders had a lot of blood meat in them and was not good. The second night we ate at Cannelloni the Italian restaurant, and again ordered fish, Chilean Sea bass, it was...
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4.4
I liked
  • Real nice people running food and services
I didn't like
  • Charges for wi fi
  • And bad fish
#954815
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