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My originally booked cabin on a recent trip aboard the Volendam had a problem. Franz Almazan, the Supervisor of Guest Relations aboard the ship was outstanding in resolving the issue quickly and satisfactorily. Although my wife and I have cruised many times before,...
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4.6
#1003454
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Savor the Journey on Holland America Line Bruce and I recently took a cruise on Holland America Line. Sunday January 29 was the end of our boat cruise. We fill out our disembarkation package and let the front office know our time Airline Company and flight time 12:00...
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#1001969
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We are 4 star members with HAL. We were traveling with my sister and her husband and experienced several issues on our last voyage Dec. 4-11/17. Our concerns were NOT taken seriously with the front desk staff to include managers. We were advised by Guest Relations on...
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#996765
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Job Offer Review

Holland America Line
#496078
Is job offer from Holland America cruise in olx website not a scam.
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Im confusing and really sad with crew mamber ...just now really ambrrasing me when i meet sherrill like a corporation house keeping toch my white tshirt.. staring me in crew corridor in front of housekeeping office ...what my falls...im in hospitality industry n i...
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#995651
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My name is Ms Sonja Gordon, I arrived home several days ago. I was on The Koningsdam from 12/14 through 12/23 . Room 6020 on the ship. I purchased the photo package at the Photo Gallery while on the cruise. Tyler is the supervisor. However, when I arrived home and put...
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Anonymous
chopper

I was wondering if you had got a resolution to this as I know someone with a similar problem. They were given a disc with no photos on.

1.9
I didn't like
  • Receiving the wrong cd for my photo package
#979738
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Of the 8 cruises we have taken Holland America rates as the worst - this company does not care about the consumer and fixing issues - travel carnival princess or Royal - never had a complaint with the service there. Holland only cares about themselves. During a...
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1.2
I liked
  • Pinnicle grill
#957269
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the first night on the cruise we ate in the dining room and 3 of us ordered the fish, two of the orders had a lot of blood meat in them and was not good. The second night we ate at Cannelloni the Italian restaurant, and again ordered fish, Chilean Sea bass, it was...
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4.4
I liked
  • Real nice people running food and services
I didn't like
  • Charges for wi fi
  • And bad fish
#954815
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Let me just say that I have done many cruises and several with Holland America. I live in San Diego in a high rise condominium acrosss from the the Broadway Pier where many cruise ships dock. On November 5, 2016, 2 holland America ships docked at the Broadway Pier in...
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#951384
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Complaints about our 09/28/16 Oosterdam 12nt Mediterranean Dreams cruise experience follow. Part 1 - Petri Dish Experiment We gave ample monetary consideration in the form of time off, airfare, transfers, excursions and the cruise itself, only to be subjected to a lack...
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2.5
I didn't like
  • Customer service
  • Hygienic practices
  • Unsanitary conditions
#950262
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Holland America Line - They Lied to Us About Being Too Rough to Dock Our Ship-MS Westerdam in Victoria
Holland America Line - They Lied to Us About Being Too Rough to Dock Our Ship-MS Westerdam in Victoria
Holland America Line - They Lied to Us About Being Too Rough to Dock Our Ship-MS Westerdam in Victoria
Holland America Line - They Lied to Us About Being Too Rough to Dock Our Ship-MS Westerdam in Victoria
Holland America Line - They Lied to Us About Being Too Rough to Dock Our Ship-MS Westerdam in Victoria
Holland America Line - They Lied to Us About Being Too Rough to Dock Our Ship-MS Westerdam in Victoria
We were all prepared to go ashore in Victoria, BC, when over the intercom said it will be an hour before docking. The at that time I already could see the city of Victoria where we had plans to go see the Butchart Garden and Butterfly Garden.The ocean was calm with a...
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Anonymous
Anonymous

You are on a cruise and you are complaining? I am at work while you are on your cruise. I should be complaining. **rolls eyes***

2.6
I didn't like
  • Arrogance of customers service
  • Being lied to about docking in vancouver
  • Too much to write here
#900154
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