Holland America Line Phone Numbers and Emails

Toll-Free Number:

  • (877) 932-4259
    Travel Advisors (Within North America)
Send Message

Customer Service:

  • (800) 547-8493
    Accessible Cruising
  • (800) 254-8669
    Accessible Cruising (TTY)
  • (206) 286-3294
    After Hours and Holidays
  • (206) 626-7393
    Guest Relations (Past Sailing Inquiries/Concern)
  • (800) 599-8256
    Guest Relations (Past Sailing Inquiries/Concerns)
  • (800) 547-9139
    Mariner Society
  • (800) 445-3731
    Planning An Incentive Group Or Charter
  • (800) 541-1576
    Ship Services (Gift Orders and Dining Inquiries)
  • (206) 626-7320
    Shore Excursions
  • (888) 425-9376
    Shore Excursions
  • (206) 626-7020
    Travel Advisors (Outside North America)
  • (855) 932-1711

Emergency/ Hotline:

  • (800) 628-4771
    After Hours and Holidays
  • (206) 626-9000
    Business Hours

General Info:

  • (877) 724-5425

Headquarters:

  • (206) 281-3535

Legal:

  • (888) 425-1329
    CCPA Inquiries

Media:

  • (800) 637-5029

Sales/ Reservations:

  • (206) 626-7350
    Group Reservation (Outside North America)
  • (800) 355-3017
    Group Reservation (Within North America)

Holland America Line Emails:

Accessibility
Business Customer Service
Partnership Inquiries
Customer Service
Guest Relations (Past Sailing Inquiries/Concerns)
Legal
Privacy Inquiries
Media
cconsumerprogams@hollandamerica.com
Group Reservation
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Holland America Line Customer Service?

Most Popular Number:

(877) 932-4259
Travel Advisors (Within North America)
Total calls: 362 Issues resolved: 27 Last call: Mar 25, 2024

What Is the Holland America Line Phone Number?

Holland America Line provides several contacts to get in touch with the company specialists regarding various issues. Want to book an interesting cruise or have general questions about reservation and need help with this? Call 00800 – 1873-1873 if you are in Europe. There are separate Holland America phone numbers for customers from Germany and the Netherlands. If you need customer care assistance in the Netherlands, dial 0800-7245425. Are you in Germany? Use the following company contact: 00800-18731873. For group reservations, dial 0031(0)10-2976685.

What Is the Holland America Line Contact Email Address?

The Holland America Line company gives an opportunity to send a letter to several emails to solve different issues. If you are interested in general reservation assistance, use one of the following contacts: infoEurope@hollandamerica.com (all of Europe), informatie@hollandamerica.com (Netherlands), or reservierung@hollandamerica.com (Germany). To find out more details about a group reservation, write here: groupsEUR@HollandAmerica.com. For guest relations, contact the specialist at guestrelations@hollandamerica.com. With partnership inquiries, write a letter here: partnerships@hollandamerica.com.

What Is the Holland America Line Address?

You’ll find the Holland America headquarters in the United States at the following address: Holland America Line N.V., 450 Third Avenue West, Seattle, WA 98119 USA. Here you can discuss with the management and other representatives of the company regarding cooperation and other corporate-related matters. Use it for personal visits or sending corporate-related letters. In the second option, make sure that you have written the Holland America Line address on the envelope correctly. Even a minor mistake can significantly slow down the delivery of your correspondence to the necessary place.

What Are the Holland America Line Customer Service Hours?

Holland America Line customer service team that accepts requests for general reservation assistance on all Europe territory including the Netherlands and Germany operates Monday through Friday from 9 a.m. to 5:30 CET. On Saturdays, it receives calls during the following Holland America Line working hours: from 9 a.m. to 4 p.m. CET. As for making a group reservation, it is available Monday through Friday from 9 a.m. to 5:30 p.m. CET.

PissedConsumer Club

Contact Information

Holland America Line Website:

Holland America Line Help Center:

Corporate Office Address:

Holland America Line N.V.
450 Third Ave. West
Seattle, Washington 98119
United States

Other Info (opening hours):

General Reservation Assistance Hours (PST):

Monday - Friday: 6:00AM-6:00PM

Saturday - Sunday: 7:00AM-4:00PM


Office Hours:

Monday - Friday: 7:00AM-5:00PM (PT)

More contact details

Fax:

+1(800) 628-4855

Holland America Line Customer Service Reviews

2.1 / 5
Poor
Merna Tnb
Misrepresentation.

Dear C.E.O.
I am writing to you regarding the cruise my husband and I went on. This cruise was a once in a lifetime holiday for us as the cost was very high.

I gave up smoking 10 years ago and the money I saved contributed to the cost which was £17`078 a grand some of money which we have never spent before or will ever spend again on a holiday. The ship wasnt massive by todays standard which was lovely. The staff on this ship were a great tribute to your company. Nothing was to much trouble, always happy, always smiling which was just the job on a holiday.
Why am I writing to you, well, we purchased this holiday for one reason only that we would be visiting Bora Bora, a dream I have held since the age of eighteen, which is a good few years ago.

We were never told the ship was continuing to cruise onto New Zealand which is second on my bucket list, which was quite sad we would miss being so close. We paid the final balance on 21/05/23. Then to our utter devastation received an email after all money was paid from HAL to say the ship was not stopping at Bora Bora and loosing a overnight stay. I immediately telephoned Iglu to ask why this was and they could not tell me why and I also telephoned HAL and again they did not give me the reason.

So imagine how we felt when we found out the in fact HAL had known months before we booked 13/07/22, that from the 1st January 2022 no cruise ships over 1200 passengers were allowed to dock and the Noordam has 1900 passengers. My husband and I received a letter from HAL to our cabin that we would be given $500 between us as a onboard spend the day before we disembarked! equivalent to £400. This was given after a discussion with a member of your staff on Noordam that was organised by a lot of English passengers after hearing a lot of other nationalities had already received refunds of varies amounts.

When we asked for said amount to be put into our chosen bank we were told that the letter we received to tell us about this £400 was a typo.
On this cruise the disappointment did not end at not visiting Bora Bora which was the ultimate heart break we were unable to visit Kiritimati also, hearing that the ship arrived at low tide (I have no proof of that) but the non visit was due to high swells, the sea didnt look that way though. This island looked an amazing place to visit, a few guests told us that they have been on four cruises with this island on their itinerary but in fact none of them actually made it.
It took two weeks for the internet to work as a new satellite was installed on our sailing day causing a two hour delay to our first sail away but thats ok we are on holiday. No internet was very annoying as we had already paid for it in our have it all package. We could not access our business emails etc.

The navigator app kept saying we were connected to the internet but we were not.
Noordam is geared up for the elderly, we are not spring chickens ourselves but we are young at heart and not all of us are retired with lots of money, we will never ever be able to afford to return to French Polynesia especially Bora Bora again unlike a lot of your passenger who had already been on cruises across the pacific and already visited Bora Bora and they will travel again through the islands on future cruises.
The entertainment needs your attention badly. The Rolling Stones lounge is the only place on board with any life but the same set repeated weekly gets very boring after three weeks and after four not worth going to at all. The two piano players were awful and the entertainment in the world stage wasnt worth it which is such a shame as the venue is wonderful, the last week everyone on the entertainments team seemed to have given up completely. And that was it, nothing else!

I do not want to learn origami or how to adult colour!!. Why you do not hold evening dancing with a DJ on the lido deck is beyond us.
Also at the beginning of the cruise various charges were applied and when I questioned this at customer services all the answers I received were and I quote this is for just in case when I inquired what they meant by this the staff at the desk could not answer that!
Your should know that a majority of your tannoy speakers do not work.
Guest Excursions, when asked about vicinity of next docking port and the nearest beaches and things to do came back with the same answer and I quote there will be a booth at the dock with all the information you need no what it was in the main part at the ports were locals selling excursions. So we had the job to find beaches etc ourselves. Not everyone can afford all your excursions.

Tender arrival to ports was hard going awaiting up to an hour to get onto a tender, this is easily rectified put more boats in the water.
Your food on board Noordam was disappointing. The Pinnacle restaurant was the best and you felt special but unless you wanted to pay extra you didnt use it. The dining room was not very impressive, had the right atmosphere and service but couldnt deliver. The Canaletto, well you should close it down as it is dreadful.

Now onto the lido market.. Breakfast is good but you have be be up early, but thats ok old people get up very early. Lunch started about 11.30am and the choice was always varied because most elderly folk have there main meals at lunchtime, but a lot of us dont. The evening meals started at 5.30pm closed on the dot at 8pm!!!

Ridiculous! not all of us are in bed by that time. The evening meal would normally start about 7.30pm for your young at heart passengers, but if you arrived after 7.30pm the closing down process had started and the selection was dire which on a five week cruise isnt acceptable. The only fruit available most days were apples and melon.

We spent more than a few evenings, as did many others in our cabins which on a £17078 holiday we certainly never expected to be doing that mainly because of the entertainment or lack of it.
£400 as a pay off for your misrepresentation of this cruise is not acceptable.

You lied to us and to many others, but this holiday cruise of a lifetime caused more stress instead of relaxation. Knowing you were not taking your passengers to the highlight of their cruise but taking the money for it is an absolute disgrace.
I am speaking for my husband and myself and we look forward to your response and compensation.
Yours sincerely
Mandy and Neville Cornish

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Marilyn A Gaw
CONTINUE to try to get Holland America's help with catastrophic injury my husband suffered in Isafjordur,Iceland on August 8 2023
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have sent pictures I took of his injuries, friends we made on the cruise forwarded their pictures for additional information of the area and I have sent these and corresponded to Holland's customer service email multiple times.
The port authority was in the process of making a new pier and the passengers were forced to walk on a very unsafe and unlevel area (with cement mixers and other vehicle traffic) just to try to get to the area of the pier at the end of the ship to go into Isafjordur. My husband was the SECOND passenger to fall and be injured in the area the first passenger fell; and we understand that there was a THIRD passenger injured as well...ALL FELL AT THE SAME PLACE!

The FIRST passenger to fall and my husband had to be treated in the Emergency Room at the nearby hospital. My husband was taken BY AMBULANCE to the emergency room for treatment.
Ms. Mary Jones, a Holland America representative, called and spoke with my husband in early October (coindidentally the same day I posted my first query to Pissedconsumer.com) and that's been it!!!

I have sent the estimates for replacing his teeth as well as pictures of the unsafe area we passengers were forced to walk on. Regarding the teeth and his injuries - FOUR teeth were knocked out, his nose was broken as well as his jaw being broken and requiring stitches inside his lower lip to sew it up!!!
We are baffled at the LACK OF CONCERN AND INDIFFERENCE Holland America has shown and continues to show.

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susan s Jdd
Statement errors alaska cruise ending 10/7/2023
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

[susan st clair] Hi: my 10/7/2023 statement has two errors (1) mini bar charge of 26.52 ...we had the mini bar contents removed on 9/30/23 and a charge of 35.00 for general supplies on 10/7/2023, what the heck is that?...please help Susan St Clair
CRUISE RESERVATION: XT8LDT...
Holland America does NOT have customer service reps that you can reach by phone after the cruise...POOR CUSTOMER service...

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Bridget C Rah
Concerns about my account
stars-rating stars-rating stars-rating stars-rating stars-rating
3.4

Shocking I hade made a complaint before I left the ship but it went on deaf ears
They cover up all the things that go on the cruise
Something needs to be done about Holland america to solve the discrepancies in bills and other issues
Once of the ship they totally ignore you

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How Good is Holland America Line's Customer Service?

Carrol Kng
Carrol Kng
Feels Satisfied | Oct 09, 2023

Disturbing at first , but with support got everything solved and completed the sign in process

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Tameko Jlt
Tameko Jlt
Feels Disappointed | Jun 22, 2023

The only part of our experience that was bad was the fishing excursion. The rest of the trip met our satisfaction.

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Deonta Aia
Deonta Aia
Feels Satisfied | May 31, 2023

Didn’t realize I was calling pissed consumer. Wrong number

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Satara Div
Satara Div
Feels Satisfied | May 27, 2023

Very satisfied

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DR. Colette T
DR. Colette T
Feels Neutral | Apr 07, 2023

There are inconsistencies in some information from one consultant to another. There was a lack of awareness about my personal information which at least one consultant had not read.

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Xxx P
Xxx P
Feels Disappointed | Mar 21, 2023

Not a good response.

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Summary of Holland America Line Customer Service Calls

620 TOTAL
CALLS
10:04 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Holland America Line?

Request for Information Question:

  • “Ask about job”
  • “Medical question”
  • “Confirmed shore excursions for Caymans on December 31,2923 from the Eurodam”

Payments and Charges Question:

  • “Follow up on my overcharge”
  • “On board billing credit charges”
  • “Need to make payment”

Product/ Service Question:

  • “Cannot access booking on app - 2L6T2L”
  • “Damaged luggage”
  • “To book a cruise”

Activation/ Cancellation Question:

  • “Re: cancellation of cruise 2XMX9J”
  • “Follow up on cancellation”
  • “Cancellation”

Account Question:

  • “Pay balance”
  • “Acct discrepancies”
  • “Can't login”

Shipping and Delivery Question:

  • “Lost item”
  • “Missing items from cruise”
  • “Purchased photo from rouse never received”

Staff Question:

  • “Trying to contact customer service for 12 weeks they have ignored me”
  • I need my medical records from a cruise in November on Holland American. Rep,was,rude and gave me a wrong email address
  • “On board service agent booked us on the wrong excursion”

Refund Question:

  • “Pissed Consumer re: refund over a month old”
  • “About refund for a cancelled cruise”
  • “Refund”

Return/ Replace Question:

  • “Returning port changed by Holland America from Fort Lauderdale to Miami. We already had flight booked from Fort Lauderdale. Is there transportation available from Miami port to Fort Lauderdale airport?”
  • “Change booking date”
  • “Change my contact information”

Website/ Application Question:

  • “Application”
  • “Not able to access website”
  • “App problems”

Employment Question:

  • “Payroll”
  • “Job offer confirmation”
  • “Jobs”

Cards Question:

  • “My credit cards and ID was left on the ship, in my stateroom”
  • “Credit card”

Other Question:

  • “Missing passengers”
  • “Viaje crucero”
  • “Need my cabin number”

About

Related Companies

Carnival Cruise Line, Princess Cruises, P And O Cruises, Costa Cruises, Cunard Line

Summary

Holland America Line is a large cruise travel company. It was founded in 1873. Its headquarters is based in Seattle, Washington. The company is owned by Carnival Corporation & plc. Holland America Line’s fleet consists of 15 ships which sail to 415 ports in 98 countries. The company offers over 500 cruise tours all over the world annually. There are cruises to Europe, New Zealand, the Amazon, Antarctica, Alaska and many more destinations. Extended Grand Voyages lasting over 100 days are also available. Holland America Line offers one-of-a-kind programs to consumers.

Holland America Line reviews and complaints

Holland America Line is ranked 21 out of 203 in Cruises and Ships category

Area Served

USA, Worldwide, Europe

Payment Methods

VISAAmerican ExpressMasterCard

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