Contact Holland America Line Customer Service
Holland America Line Phone Numbers and Emails
Toll-Free Number:
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(877) 932-4259Travel Advisors (Within North America)
Customer Service:
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(800) 547-8493Accessible Cruising
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(800) 254-8669Accessible Cruising (TTY)
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(206) 286-3294After Hours and Holidays
Holland America Line Emails:
Contact Information
Holland America Line Website:
Holland America Line Help Center:
Corporate Office Address:
Other Info (opening hours):
General Reservation Assistance Hours (PST):
Monday - Friday: 6:00AM-6:00PM
Saturday - Sunday: 7:00AM-4:00PM
Office Hours:
Monday - Friday: 7:00AM-5:00PM (PT)
Fax:
How Good is Holland America Line's Customer Service?
Summary of Holland America Line Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Holland America Line?
Request for Information Question:
- “Ask about job”
- “Medical question”
- “Confirmed shore excursions for Caymans on December 31,2923 from the Eurodam”
Payments and Charges Question:
- “Follow up on my overcharge”
- “On board billing credit charges”
- “Need to make payment”
Product/ Service Question:
- “Cannot access booking on app - 2L6T2L”
- “Damaged luggage”
- “To book a cruise”
Activation/ Cancellation Question:
- “Re: cancellation of cruise 2XMX9J”
- “Follow up on cancellation”
- “Cancellation”
Account Question:
- “Pay balance”
- “Acct discrepancies”
- “Can't login”
Shipping and Delivery Question:
- “Lost item”
- “Missing items from cruise”
- “Purchased photo from rouse never received”
Staff Question:
- “Trying to contact customer service for 12 weeks they have ignored me”
- I need my medical records from a cruise in November on Holland American. Rep,was,rude and gave me a wrong email address
- “On board service agent booked us on the wrong excursion”
Refund Question:
- “Pissed Consumer re: refund over a month old”
- “About refund for a cancelled cruise”
- “Refund”
Return/ Replace Question:
- “Returning port changed by Holland America from Fort Lauderdale to Miami. We already had flight booked from Fort Lauderdale. Is there transportation available from Miami port to Fort Lauderdale airport?”
- “Change booking date”
- “Change my contact information”
Website/ Application Question:
- “Application”
- “Not able to access website”
- “App problems”
Employment Question:
- “Payroll”
- “Job offer confirmation”
- “Jobs”
Cards Question:
- “My credit cards and ID was left on the ship, in my stateroom”
- “Credit card”
Other Question:
- “Missing passengers”
- “Viaje crucero”
- “Need my cabin number”
About
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Holland America Line is a large cruise travel company. It was founded in 1873. Its headquarters is based in Seattle, Washington. The company is owned by Carnival Corporation & plc. Holland America Line’s fleet consists of 15 ships which sail to 415 ports in 98 countries. The company offers over 500 cruise tours all over the world annually. There are cruises to Europe, New Zealand, the Amazon, Antarctica, Alaska and many more destinations. Extended Grand Voyages lasting over 100 days are also available. Holland America Line offers one-of-a-kind programs to consumers.
Holland America Line is ranked 21 out of 203 in Cruises and Ships category
USA, Worldwide, Europe
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