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Horrible cruise on the Veendam. Had no warning about ships inherent hazards and tripped and fell over bathroom threshold. HA needs to post warnings or have safety flyers in rooms about unsafe areas. Fell over bathroom threshold 2 years ago and am still injured and in...
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Company wrote 0 public responses to the review from Sep 03, 2017.
Anonymous
Anonymous

Twenty years in the hospitality business have taught me that there is no fix for clueless, clumsy people, except for them to stay home. I would advise that for you.

1.5
I liked
  • Pinnicle grill
  • Dining and food service staff
I didn't like
  • Arrogance of customers service
#1095980
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On April 6 I took a 15 day cruise down thru the Panama Canal. When I got on the ship, my bag was delayed by the airline and was to be shipped to the first port of the trip 2 days into the trip. I had to go 2 days in the same clothes. when we got to the port, no one...
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Company wrote 0 public responses to the review from May 12, 2017.
Anonymous
Michelle

I just booked a cruise with HAL :-(

Anonymous
Anonymous

So sorry to hear about your experience.

1.6
I liked
  • Dining and food service staff
#1046121
Reply to reviews
Savor the Journey on Holland America Line Bruce and I recently took a cruise on Holland America Line. Sunday January 29 was the end of our boat cruise. We fill out our disembarkation package and let the front office know our time Airline Company and flight time 12:00...
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Company wrote 0 public responses to the review from Feb 03, 2017.
#1001969
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Holland America Line Cruise Review

The ship was in decrepit condition Every public space was old,ugly also room In addition the prior sailing had nori virus And I witnessed people on this ship who were sick
Company wrote 0 public responses to the review from Aug 08, 2016.
#896802
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The food was poor in comparison to previous cruises. The linens were not changed for an entire week! The last night Fri. the 20 Feb. the night before departure BINGO!,all new and fresh bedding! When we embarked on the 14 Feb we noticed the linens were not fresh, so we...
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Company wrote 0 public responses to the review from Feb 22, 2015.
#598980
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Eurodam 1/26-2/2/2013 - Norovirus - crew members infected passengers - by end of third day there were at least 20 reported cases. Sent nurse who did nothing but give me tylenol and sea sick pills - ship had no gatorade or kool aide - gave us very small cup of jello...
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Company wrote 0 public responses to the review from Feb 09, 2013.
Anonymous
Tony

This is standard operating procedure. I would guess you were less than understanding once you found out that you were quarantined. 20 cases is nothing and how do you know it...

#382916
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My first cruise ever! First vacation in over 25 years. rude staff, smelly cabin, broke down old nasty ship The MS Ryndam she needs to be put down. If you have a walker, *** bag, cane, scooter and like to end your night at 9pm this is the trip for you, puzzles cost...
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Company wrote 0 private or public responses to the review from Nov 26, 2012.
#362407
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My mother and I took a 7 day cruise on the Ryndam out of Tampa in early 1/12. The ship was worn despite a renovation in 2010. We were given a cabin that is right below the dining galley which was noisy the entire cruise but tolerable. On the last night at around...
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Company wrote 0 private or public responses to the review from Feb 22, 2012.
Anonymous
jkw

I too had unresolved issues with HAL. I even took photos of the sad shape of our SS stateroom. No one on board seemed to care and I have been onable to even find a way to send...

#299265
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I am actually 4 days in on cruise currently and am paying the ships internet satellite charge just to add to the warnings about how bad the customer service is on this cruise line. In San Diego, on 12-24, they "dropped" my suite case (actually mine and 14 other...
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Company wrote 0 private or public responses to the review from Dec 27, 2011.
nikalseyn
nikalseyn

I had a very bad experience with Holland America over a year ago re: an Alaska cruise. They were arrogant and apparently did not care that I cancelled the whole thing because ...

#284356
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Contact Holland America Line

Mailing Address:
Holland America Line
300 Elliott Avenue West, Seattle, WA 98119 USA
Seattle, WA 98119
USA
Phone:
(877) 932-4259
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I was abord a sick ship with Gastro Illness The Zuiderdam on a 10 day cruise that left Ft. Lauderdale on Nov 4 th. The ships buffet line was isolated from the beginning. Many people including the crew were sick, one crew member told me he had the virus a few weeks ago...
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Company wrote 0 private or public responses to the review from Nov 21, 2011.
nikalseyn
nikalseyn

We cancelled our Alaska cruise with Holland America last year after getting the runaround from them concerning the airline schedule they had set up. Luckily, we cancelled just...

#276378
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