Product: Holland America Line Customer Care Clear all filters (8 of 8 reviews match)
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I have contacted Holland America but have yet to receive a response.A 7 day cruise on the Veendam was enjoyable until the fifth evening when I ate a bowl of steamed mussels. Two hours later my stomach cramped. Two hours after that diarrhea started. My husband asked the...
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Holland America Line Customer Care
#1113040
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My family and I took a Holland America Land and Sea Tour this past July 2017.Our last part of the trip was an overnight stay at the Westmark Hotel in Fairbanks. We had left our camera, with 11 days worth of pictures on it, on the bus. The driver of the bus was kind...
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Anonymous
Anonymous

Your fault about 40 percent. Holland America zero percent fault. Hotel about 10 percent. Actual thief about fifty percent fault.

1.7
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Holland America Line Customer Care
#1102462
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on july 8th 2017 24 of our family sailed from Boston for a 7 day cruise to Bermuda on the Veendam.On the first morning my husband suffered a heart attack and was treated in the ship's hospital until we arrived in Bermuda. The hospi tal staff were wo nderful ,efficient...
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5.0
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Holland America Line Customer Care
#1084229
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On April 6 I took a 15 day cruise down thru the Panama Canal.When I got on the ship, my bag was delayed by the airline and was to be shipped to the first port of the trip 2 days into the trip. I had to go 2 days in the same clothes. when we got to the port, no one...
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Anonymous
Anonymous

TERRIBLE customer service. Please use a different company. Impossible to get hold of anyone and they are rude

1.6
Product
Holland America Line Customer Care
I liked
  • Dining and food service staff
#1046121
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I was booked on your Holland America Westerdam for a cruise on February 7th through February 14th paying you $3,704 including $258 for your CPP Platinum Cancellation insurance.On January 31, 2017, I had to cancel my booking for my wife and I with Prosperity...
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4.5
Product
Holland America Line Customer Care
I didn't like
  • Cancellation policy
#1018978
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Savor the Journey on Holland America Line Bruce and I recently took a cruise on Holland America Line. Sunday January 29 was the end of our boat cruise. We fill out our disembarkation package and let the front office know our time Airline Company and flight time 12:00...
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Holland America Line Customer Care
#1001969
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We are 4 star members with HAL.We were traveling with my sister and her husband and experienced several issues on our last voyage Dec. 4-11/17. Our concerns were NOT taken seriously with the front desk staff to include managers. We were advised by Guest Relations on...
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Holland America Line Customer Care
#996765
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Holland America Line - Very late emergency drill

#1043883
Wasted an hour waiting on deck because Holland can't get their act together. Didn't begin emergency muster drill even close to on time. Ship is still in Port and should have been sailing.
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