Manufacturer: Holland America Line Category: Customer Care Clear all filters (6 of 6 reviews match)
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on july 8th 2017 24 of our family sailed from Boston for a 7 day cruise to Bermuda on the Veendam.On the first morning my husband suffered a heart attack and was treated in the ship's hospital until we arrived in Bermuda. The hospi tal staff were wo nderful ,efficient...
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5.0
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Holland America Line Customer Care
#1084229
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On April 6 I took a 15 day cruise down thru the Panama Canal.When I got on the ship, my bag was delayed by the airline and was to be shipped to the first port of the trip 2 days into the trip. I had to go 2 days in the same clothes. when we got to the port, no one...
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Anonymous
Anonymous

TERRIBLE customer service. Please use a different company. Impossible to get hold of anyone and they are rude

1.6
Product
Holland America Line Customer Care
I liked
  • Dining and food service staff
#1046121
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I was booked on your Holland America Westerdam for a cruise on February 7th through February 14th paying you $3,704 including $258 for your CPP Platinum Cancellation insurance.On January 31, 2017, I had to cancel my booking for my wife and I with Prosperity...
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4.5
Product
Holland America Line Customer Care
I didn't like
  • Cancellation policy
#1018978
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Savor the Journey on Holland America Line Bruce and I recently took a cruise on Holland America Line. Sunday January 29 was the end of our boat cruise. We fill out our disembarkation package and let the front office know our time Airline Company and flight time 12:00...
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Holland America Line Customer Care
#1001969
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We are 4 star members with HAL.We were traveling with my sister and her husband and experienced several issues on our last voyage Dec. 4-11/17. Our concerns were NOT taken seriously with the front desk staff to include managers. We were advised by Guest Relations on...
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Holland America Line Customer Care
#996765
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Holland America Line - Very late emergency drill

#1043883
Wasted an hour waiting on deck because Holland can't get their act together. Didn't begin emergency muster drill even close to on time. Ship is still in Port and should have been sailing.
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