Update by user Jan 05

Supervisor called and offered credit for use on future cruise.

Original review posted by user Jan 03

My parents and I are frequent cruise travelers I they were convinced Last March of 2017 to hold a 2018 cruise for only $100 while on board and guaranteed if price changed or promotions were offered they would be given best possible offer. Fast forward to now, my parents get 3 other families to join them on this journey but instead we decide to book now, a year later than they did and we are offered a booking for at least $500 less on SAME CATEGORY.

I call #holland to link our bookings for dinner, explain we they are paying more to price match IT as they were previously told. But now, because they have paid in full, they are instead deceived and have to pay the higher rate while others who wait to book last minute get a much better pricing, and we are not talking one or two hundreds, but a five hundred dollar difference. NEVER book with #HALcruises, they deceive, lie and cheat. AND senior level supervisor instead suggests, that we do not pay gratuities.

SO steal from those innocent people doing hard work because HAL prefers not to match price recent promotions offered to others booking last minute. Great way to do business HAL!

Product or Service Mentioned: Holland America Line Cruise.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Price reduction.

Company wrote 0 private or public responses to the review from Jan 03.
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