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2.5
Updated by user May 08, 2018

How can HAL give me back 40 nights of friendship?How can HAL give my husband back an opportunity to see the Pearl Harbor memorial? How can HAL regain my faith in this Line? How can HAL show they value me?

Original review posted by user May 08, 2018

3rd time on HAL. Ruined my 5 course dining room experience.

Ruined my husbands desire to see the Pearl Harbor memorial. Excursion director refused to accept the blame for canceling this PH experience He has not learned โ€˜the customer is always rightโ€™anf continued to argue. Very unprofessional Caused me to be in pain and in need of morphine. Because brochure nor staff knew how physically intense an excursion was.

I and others were taken by surprise. Handicap and aided by cane need to be identifies. An icon of person with cane and a sliding scale showing distance 200 ftโ€”600 ft I could have really used that info. Ship an old tub that desperately needs rehab Food better in the cafeteria.

Handicap people beware. Linda

Reason of review: Poor customer service.

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Guest

"the customer is always right" went away fifty years ago.

Guest
reply icon Replying to comment of Guest-1486412

So agree! The customer is NOT always right, and it also does not sound as if you are physically fit enough to be cruising.

It is a ship, not a nursing home. Do us all a favor and stay on land where you belong.

Guest
reply icon Replying to comment of Guest-1513706

I cruise because it is the best value for my money and being handicapped does NOT stop me from enjoying life. Clean sheets and glasses are NOT a luxury it is a RIGHT.

Do you think I should stay at home, become depressed and die? I have been on more than 15 cruises and this ONE ship was decidedly old and worn hard. I paid for those meals and the โ€˜5 course dinnersโ€™ are included. If people donโ€™t complain things remain the same.

At age 67 I plan to continue to cruise for the next 20 years. I pay, they perform.

NO apology!!! What do you do when you get bad service??

Guest
reply icon Replying to comment of Guest-1513768

Yes please stay home and watch day time TV if you're out to spread your brand of misery as far as it will go if you can't be nice.

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