On October 5, aboard the Holland America Veendam I ate mussels for dinner. Two hours later my stomach cramped.
Two hours later diarrhea started. My husband asked the shops and bursar for Imodium. The bursar reported me to the doctor. A nurse provided Imodium and by 1:00am I felt better.
The next morning the senior doctor called my room and quarantined me without ever seeing me, saying "people could die " from being near me. There was no viral outbreak on board. I left the ship anyway to tour Quebec and was not allowed back on board. I am 70, had no luggage, no hotel, no way back to Washington, DC, and my husband was on the ship.
I sat on a park bench and found a hotel and a flight. Thank heavens for my phone and credit card. Had this been firm Holland America policy I would have complied but on a previous Holland America cruise where a large viral outbreak occurred the ship's doctor examined me and said I could tour Edinburgh alone after the tours left.
On the Veendam the doctor never saw me and quarantined me. This was a frightening experience that cost me almost an additional thousand dollars.
Product or Service Mentioned: Holland America Line 7-day Canada And New England Discovery Cruise.
Reason of review: Poor customer service.
Monetary Loss: $800.
Preferred solution: Let the company propose a solution.
I liked: Room stewards.
I didn't like: Sanitation, Overreacting doctor, Overreacting doctor and bad fish.