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We have been on two Holland America cruises before. On the last cruise, my husband and I had an argument in the privacy of our cabin and I, unfortunately, had verbally threatened to jump off the balcony of our ship. He called the doctor who was very uncaring and rude...
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Anonymous
Anonymous

I agree with their strategy of not informing "do not book" people. Avoids confrontation.

2.6
I liked
  • Waitstaff and room attendant were very courteous and kind
I didn't like
  • Really poor customer service
#1254167
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3rd time on HAL. Ruined my 5 course dining room experience. Ruined my husbands desire to see the Pearl Harbor memorial. Excursion director refused to accept the blame for canceling this PH experience He has not learned ‘the customer is always right’anf continued to...
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Anonymous
Anonymous

"the customer is always right" went away fifty years ago.

2.6
#1250552
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What happened? The more relevant question is "what didn't happen"? I paid for a Stateroom on the Main Floor on a 36-day cruise from Auckland to Vancouver in March 2017. From Day 1, the card to open my cabin door refused to work. Almost every time I returned to my cabin...
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2.7
I liked
  • Real nice people running food and services
I didn't like
  • Ignoring passengers at the end of the cruise
  • Hygienic practices
  • Staff attitude to my problems
#1211927
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Recently went on cruise to New Zealand- New Zealand is great . Noordam is to say the least is very poor in terms or customer service .
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Anonymous
Linda Sensabaugh

We also just back from 40 day Holland America New Zealand. We left March 24, boarded easily on March 28. Horrible from then on. Our handicap room was so small my scooter was f...

1.6
#1207633
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Holland America Line - HAL credits

I just read on the HAL website that any onboard credits that are given to you cannot be used in the casino. What difference does it make if I use it in the casino or use it on bingo. Where can I use it. I don’t drink.
3.4
Details
Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1188519
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My parents and I are frequent cruise travelers I they were convinced Last March of 2017 to hold a 2018 cruise for only $100 while on board and guaranteed if price changed or promotions were offered they would be given best possible offer. Fast forward to now, my...
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#1161477
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I would be willing to bet that the table in 7012 on the Oosterdam still hasn't been repaired after two years. I had a chipped plate in the Pinnacle dining room, and when I went on a promotional lunch a couple of months ago, I got a chipped plate. I think they can do...
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#1157272
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North Pacific crossing on Volendam September 29, 2017. My sister filled out handicapped paperwork prior to our cruise. She was contacted by telephone to confirm her needs. She stated the need for accessible bathing facilities. When boarding the ship we were not in a...
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#1153106
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HAL sends you UPGRADE offers for $109 to lanai cabins. You call back next day after checking that two such cabins are still available. "OH, BUT THAT WAS ONLY FOR TWO OF OUR LANAI CABINS. HOWEVER, WE'D BE DELIGHTED TO UPGRADE YOU FOR $450." UH HUH. SURE! I own stock in...
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1.0
#1127731
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I have contacted Holland America but have yet to receive a response. A 7 day cruise on the Veendam was enjoyable until the fifth evening when I ate a bowl of steamed mussels. Two hours later my stomach cramped. Two hours after that diarrhea started. My husband asked...
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Anonymous
Norman

This is disgusting treatment of a paying customer. Type your message here

#1113040
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