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Holland America Line - HAL credits

I just read on the HAL website that any onboard credits that are given to you cannot be used in the casino. What difference does it make if I use it in the casino or use it on bingo. Where can I use it. I don’t drink.
3.4
Details
Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1188519
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My parents and I are frequent cruise travelers I they were convinced Last March of 2017 to hold a 2018 cruise for only $100 while on board and guaranteed if price changed or promotions were offered they would be given best possible offer. Fast forward to now, my...
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#1161477
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I would be willing to bet that the table in 7012 on the Oosterdam still hasn't been repaired after two years. I had a chipped plate in the Pinnacle dining room, and when I went on a promotional lunch a couple of months ago, I got a chipped plate. I think they can do...
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#1157272
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North Pacific crossing on Volendam September 29, 2017. My sister filled out handicapped paperwork prior to our cruise. She was contacted by telephone to confirm her needs. She stated the need for accessible bathing facilities. When boarding the ship we were not in a...
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#1153106
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HAL sends you UPGRADE offers for $109 to lanai cabins. You call back next day after checking that two such cabins are still available. "OH, BUT THAT WAS ONLY FOR TWO OF OUR LANAI CABINS. HOWEVER, WE'D BE DELIGHTED TO UPGRADE YOU FOR $450." UH HUH. SURE! I own stock in...
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1.0
#1127731
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I have contacted Holland America but have yet to receive a response. A 7 day cruise on the Veendam was enjoyable until the fifth evening when I ate a bowl of steamed mussels. Two hours later my stomach cramped. Two hours after that diarrhea started. My husband asked...
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Anonymous
Norman

This is disgusting treatment of a paying customer. Type your message here

#1113040
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On October 5, aboard the Holland America Veendam I ate mussels for dinner. Two hours later my stomach cramped. Two hours later diarrhea started. My husband asked the shops and bursar for Imodium. The bursar reported me to the doctor. A nurse provided Imodium and by...
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2.1
I liked
  • Room stewards
I didn't like
  • Overreacting doctor and bad fish
  • Overreacting doctor
  • Sanitation
#1112561
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I cruised on the Holland America Veendam. The food was mediocre at best with very small portions. The so-called filet mignon was thin, overdone and shriveled as was the sad little lobster. Dinner salad entrees were no larger than side salads. Appetizers were no more...
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Anonymous
Anonymous

You're blaming the cruise company for not understanding portion control. Everyone knows that the US has portion sizes that are to large for one person. You could probably use ...

2.1
I liked
  • Room stewards
I didn't like
  • Overreacting doctor
  • Overreacting doctor and bad fish
#1112141
Reply to reviews
My family and I took a Holland America Land and Sea Tour this past July 2017. Our last part of the trip was an overnight stay at the Westmark Hotel in Fairbanks. We had left our camera, with 11 days worth of pictures on it, on the bus. The driver of the bus was kind...
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Anonymous
Anonymous

Your fault about 40 percent. Holland America zero percent fault. Hotel about 10 percent. Actual thief about fifty percent fault.

1.7
#1102462
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Horrible cruise on the Veendam. Had no warning about ships inherent hazards and tripped and fell over bathroom threshold. HA needs to post warnings or have safety flyers in rooms about unsafe areas. Fell over bathroom threshold 2 years ago and am still injured and in...
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Anonymous
Anonymous

Twenty years in the hospitality business have taught me that there is no fix for clueless, clumsy people, except for them to stay home. I would advise that for you.

1.5
I liked
  • Dining and food service staff
  • Pinnicle grill
I didn't like
  • Arrogance of customers service
#1095980
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