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Holland America Line - WEBSITE created by 2 year old

WEBSITE is AWFUL, not user friendly at all On hold with customer service 10 minutes before I got a human No search engine option FAQ's are a joke, don't answer basic questions Customer service number NOT on home page Going back to Royal Caribbean
Company wrote 0 private or public responses to the review from Dec 05.
#1416027
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My husband and I booked a cruise with Holland America to celebrate his retirement. Who would have expected that a catastrophic event of historical proportions could have delayed his retirement? My husband works with Butte County in a high management position and has...
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Company wrote 0 public responses to the review from Nov 26.
Anonymous
Anonymous

These are the terms YOU agreed to. Unless you can show a "unique situation" clause in the terms, you're @# out. Try to act like a real woman and adhere to the terms YOU agreed...

#1408373
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Going on a Caribbean Cruise in February 2019 with Holland America Koningsdam. When we were booking there were ads on every website for discounted rates for former Holland America sailers, teachers and seniors. None of these were honored. There were also other offers of...
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Company wrote 0 private or public responses to the review from Nov 21.
#1405227
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I booked an Asian cruise (13 days) on March 2018 to leave Nov 27th 2018. First time on Holland America. Low and behold the price for the same cabin, Verandah, just before leaving was lowered by a $570 difference before tax per person. My agent called Holland America...
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Company wrote 0 private or public responses to the review from Nov 03.
1.0
#1393341
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DO NOT PURCHASE JEWERY FROM INTERNATIONAL DIAMONDS!!!! No matter what port if cal lb. You are at. They have a no return policy that is hidden. I purchased items that were very costly to say the least. I attemptedn to return them the next day just to be told no. They...
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Company wrote 0 private or public responses to the review from Oct 09.
2.3
#1377062
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July 29, 2018. We booked 7 day cruise and 3 day land package with airfare through Holland for 6 of us. United Airlines had a mechanical problem and was unable to get us to the ship "Nordam" in time for sailing. We missed the first two days of the cruise. We were told...
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Company wrote 0 private or public responses to the review from Aug 28.
MistyWasp
MistyWasp

The customer service management gave us $80 per day ( per cabin) for our missed two days That is all it should be worth according to Holland America I guess, according to that...

1.4
#1341059
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We have booked the Alaskan Cruise with your ms Volendam during Aug/Sept 2018. Booking No.WN5RXP Try to connect through the Link given under "Book Shore Excursions" but not working. Can we book the Shore Excursions on board the ms Volendam? TQ and Rgds, Chris This is...
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Company wrote 0 public responses to the review from Aug 01.
#1318969
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Be VERY leary. DO NOT GO. I have the CDC Vessel Sanitazion Program (CDC) on this one. Disgusting, filthy toilets and “sanitation”. I walked into my cabin when it was announced that cabins were clean and ready, and I went into my bathroom and the toilet was over flooded...
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Company wrote 0 private or public responses to the review from Jul 23.
1.0
#1311251
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Our room, for two nights, was on the first floor next to the door to the parking lot where the smokers congregated. It was so small we could not open our suicases without squeezing between them and the bed. Paint peeling on the plumbing access panel in the bathroom,...
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Company wrote 0 private or public responses to the review from Jul 17.
3.3
I liked
  • Cruise
I didn't like
  • Land accomodation
#1305745
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Contact Holland America Line

Mailing Address:
Holland America Line
300 Elliott Avenue West, Seattle, WA 98119 USA
Seattle, WA 98119
USA
Phone:
(877) 932-4259
More
We have been on two Holland America cruises before. On the last cruise, my husband and I had an argument in the privacy of our cabin and I, unfortunately, had verbally threatened to jump off the balcony of our ship. He called the doctor who was very uncaring and rude...
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Company wrote 0 private or public responses to the review from May 12.
Anonymous
Anonymous

I agree with their strategy of not informing "do not book" people. Avoids confrontation.

2.6
I liked
  • Waitstaff and room attendant were very courteous and kind
I didn't like
  • Really poor customer service
#1254167
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