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DO NOT PURCHASE JEWERY FROM INTERNATIONAL DIAMONDS!!!! No matter what port if cal lb. You are at. They have a no return policy that is hidden. I purchased items that were very costly to say the least. I attemptedn to return them the next day just to be told no. They...
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2.3
#1377062
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July 29, 2018. We booked 7 day cruise and 3 day land package with airfare through Holland for 6 of us. United Airlines had a mechanical problem and was unable to get us to the ship "Nordam" in time for sailing. We missed the first two days of the cruise. We were told...
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MistyWasp
MistyWasp

The customer service management gave us $80 per day ( per cabin) for our missed two days That is all it should be worth according to Holland America I guess, according to that...

1.4
#1341059
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We have booked the Alaskan Cruise with your ms Volendam during Aug/Sept 2018. Booking No.WN5RXP Try to connect through the Link given under "Book Shore Excursions" but not working. Can we book the Shore Excursions on board the ms Volendam? TQ and Rgds, Chris This is...
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#1318969
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Be VERY leary. DO NOT GO. I have the CDC Vessel Sanitazion Program (CDC) on this one. Disgusting, filthy toilets and “sanitation”. I walked into my cabin when it was announced that cabins were clean and ready, and I went into my bathroom and the toilet was over flooded...
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1.0
#1311251
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Our room, for two nights, was on the first floor next to the door to the parking lot where the smokers congregated. It was so small we could not open our suicases without squeezing between them and the bed. Paint peeling on the plumbing access panel in the bathroom,...
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3.3
I liked
  • Cruise
I didn't like
  • Land accomodation
#1305745
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We have been on two Holland America cruises before. On the last cruise, my husband and I had an argument in the privacy of our cabin and I, unfortunately, had verbally threatened to jump off the balcony of our ship. He called the doctor who was very uncaring and rude...
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Anonymous
Anonymous

I agree with their strategy of not informing "do not book" people. Avoids confrontation.

2.6
I liked
  • Waitstaff and room attendant were very courteous and kind
I didn't like
  • Really poor customer service
#1254167
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3rd time on HAL. Ruined my 5 course dining room experience. Ruined my husbands desire to see the Pearl Harbor memorial. Excursion director refused to accept the blame for canceling this PH experience He has not learned ‘the customer is always right’anf continued to...
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Anonymous
Anonymous

"the customer is always right" went away fifty years ago.

2.6
#1250552
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What happened? The more relevant question is "what didn't happen"? I paid for a Stateroom on the Main Floor on a 36-day cruise from Auckland to Vancouver in March 2017. From Day 1, the card to open my cabin door refused to work. Almost every time I returned to my cabin...
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2.7
I liked
  • Real nice people running food and services
I didn't like
  • Staff attitude to my problems
  • Hygienic practices
  • Ignoring passengers at the end of the cruise
#1211927
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Recently went on cruise to New Zealand- New Zealand is great . Noordam is to say the least is very poor in terms or customer service .
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Anonymous
Linda Sensabaugh

We also just back from 40 day Holland America New Zealand. We left March 24, boarded easily on March 28. Horrible from then on. Our handicap room was so small my scooter was f...

1.6
#1207633
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Holland America Line - HAL credits

I just read on the HAL website that any onboard credits that are given to you cannot be used in the casino. What difference does it make if I use it in the casino or use it on bingo. Where can I use it. I don’t drink.
3.4
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Customer service
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#1188519
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