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Holland America Line - We purchase a mans watch about 11.7.2017

We left the box and receipt on the ship the problem is the hands do not work properly it's a Citizen mans watch it's still under warranty how can we now have it fixed .We we're on Westerdam Voyage WE000592 Stateroom 5064 10.7.2017 to 22.7.2017 Maureen Carlow and James Paterson please help me with this issue
4.8
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Customer service
Diversity of Products or Services
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Product or Service Quality
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Quality of Food
Staff
Value for money
#1213715
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What happened? The more relevant question is "what didn't happen"? I paid for a Stateroom on the Main Floor on a 36-day cruise from Auckland to Vancouver in March 2017. From Day 1, the card to open my cabin door refused to work. Almost every time I returned to my cabin...
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2.7
I liked
  • Real nice people running food and services
I didn't like
  • Staff attitude to my problems
  • Ignoring passengers at the end of the cruise
  • Hygienic practices
#1211927
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Holland America Line - Noordam

Recently went on cruise to New Zealand- New Zealand is great . Noordam is to say the least is very poor in terms or customer service .
1.6
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Cleanliness
Customer service
Diversity of Products or Services
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#1207633
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Holland America Line - HAL credits

I just read on the HAL website that any onboard credits that are given to you cannot be used in the casino. What difference does it make if I use it in the casino or use it on bingo. Where can I use it. I don’t drink.
3.4
Details
Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1188519
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My parents and I are frequent cruise travelers I they were convinced Last March of 2017 to hold a 2018 cruise for only $100 while on board and guaranteed if price changed or promotions were offered they would be given best possible offer. Fast forward to now, my...
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#1161477
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I would be willing to bet that the table in 7012 on the Oosterdam still hasn't been repaired after two years. I had a chipped plate in the Pinnacle dining room, and when I went on a promotional lunch a couple of months ago, I got a chipped plate. I think they can do...
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#1157272
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North Pacific crossing on Volendam September 29, 2017. My sister filled out handicapped paperwork prior to our cruise. She was contacted by telephone to confirm her needs. She stated the need for accessible bathing facilities. When boarding the ship we were not in a...
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#1153106
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HAL sends you UPGRADE offers for $109 to lanai cabins. You call back next day after checking that two such cabins are still available. "OH, BUT THAT WAS ONLY FOR TWO OF OUR LANAI CABINS. HOWEVER, WE'D BE DELIGHTED TO UPGRADE YOU FOR $450." UH HUH. SURE! I own stock in...
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1.0
#1127731
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I have contacted Holland America but have yet to receive a response. A 7 day cruise on the Veendam was enjoyable until the fifth evening when I ate a bowl of steamed mussels. Two hours later my stomach cramped. Two hours after that diarrhea started. My husband asked...
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Anonymous
Norman

This is disgusting treatment of a paying customer. Type your message here

#1113040
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On October 5, aboard the Holland America Veendam I ate mussels for dinner. Two hours later my stomach cramped. Two hours later diarrhea started. My husband asked the shops and bursar for Imodium. The bursar reported me to the doctor. A nurse provided Imodium and by...
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2.1
I liked
  • Room stewards
I didn't like
  • Sanitation
  • Overreacting doctor and bad fish
  • Overreacting doctor
#1112561
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