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Be VERY leary. DO NOT GO. I have the CDC Vessel Sanitazion Program (CDC) on this one. Disgusting, filthy toilets and “sanitation”. I walked into my cabin when it was announced that cabins were clean and ready, and I went into my bathroom and the toilet was over flooded...
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1.0
#1311251
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Our room, for two nights, was on the first floor next to the door to the parking lot where the smokers congregated. It was so small we could not open our suicases without squeezing between them and the bed. Paint peeling on the plumbing access panel in the bathroom,...
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3.3
I liked
  • Cruise
I didn't like
  • Land accomodation
#1305745
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What happened? The more relevant question is "what didn't happen"? I paid for a Stateroom on the Main Floor on a 36-day cruise from Auckland to Vancouver in March 2017. From Day 1, the card to open my cabin door refused to work. Almost every time I returned to my cabin...
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2.7
I liked
  • Real nice people running food and services
I didn't like
  • Hygienic practices
  • Staff attitude to my problems
  • Ignoring passengers at the end of the cruise
#1211927
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We have booked the Alaskan Cruise with your ms Volendam during Aug/Sept 2018. Booking No.WN5RXP Try to connect through the Link given under "Book Shore Excursions" but not working. Can we book the Shore Excursions on board the ms Volendam? TQ and Rgds, Chris This is...
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#1318969
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My parents and I are frequent cruise travelers I they were convinced Last March of 2017 to hold a 2018 cruise for only $100 while on board and guaranteed if price changed or promotions were offered they would be given best possible offer. Fast forward to now, my...
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#1161477
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We have been on two Holland America cruises before. On the last cruise, my husband and I had an argument in the privacy of our cabin and I, unfortunately, had verbally threatened to jump off the balcony of our ship. He called the doctor who was very uncaring and rude...
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Anonymous
Anonymous

I agree with their strategy of not informing "do not book" people. Avoids confrontation.

2.6
I liked
  • Waitstaff and room attendant were very courteous and kind
I didn't like
  • Really poor customer service
#1254167
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3rd time on HAL. Ruined my 5 course dining room experience. Ruined my husbands desire to see the Pearl Harbor memorial. Excursion director refused to accept the blame for canceling this PH experience He has not learned ‘the customer is always right’anf continued to...
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Anonymous
Anonymous

"the customer is always right" went away fifty years ago.

2.6
#1250552
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Recently went on cruise to New Zealand- New Zealand is great . Noordam is to say the least is very poor in terms or customer service .
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Anonymous
Linda Sensabaugh

We also just back from 40 day Holland America New Zealand. We left March 24, boarded easily on March 28. Horrible from then on. Our handicap room was so small my scooter was f...

1.6
#1207633
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Holland America Line - HAL credits

I just read on the HAL website that any onboard credits that are given to you cannot be used in the casino. What difference does it make if I use it in the casino or use it on bingo. Where can I use it. I don’t drink.
3.4
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Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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#1188519
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I would be willing to bet that the table in 7012 on the Oosterdam still hasn't been repaired after two years. I had a chipped plate in the Pinnacle dining room, and when I went on a promotional lunch a couple of months ago, I got a chipped plate. I think they can do...
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#1157272
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