Most helpful reviews first
Going on a Caribbean Cruise in February 2019 with Holland America Koningsdam. When we were booking there were ads on every website for discounted rates for former Holland America sailers, teachers and seniors. None of these were honored. There were also other offers of...Read more
Company wrote 0 private or public responses to the review from Nov 21.
DO NOT PURCHASE JEWERY FROM INTERNATIONAL DIAMONDS!!!! No matter what port if cal lb. You are at. They have a no return policy that is hidden. I purchased items that were very costly to say the least. I attemptedn to return them the next day just to be told no. They...Read more
Company wrote 0 private or public responses to the review from Oct 09.
Holland America Line - WEBSITE created by 2 year old
WEBSITE is AWFUL, not user friendly at all On hold with customer service 10 minutes before I got a human No search engine option FAQ's are a joke, don't answer basic questions Customer service number NOT on home page Going back to Royal Caribbean
Company wrote 0 private or public responses to the review from Dec 05.
July 29, 2018. We booked 7 day cruise and 3 day land package with airfare through Holland for 6 of us. United Airlines had a mechanical problem and was unable to get us to the ship "Nordam" in time for sailing. We missed the first two days of the cruise. We were told...Read more
Company wrote 0 private or public responses to the review from Aug 28.
I booked an Asian cruise (13 days) on March 2018 to leave Nov 27th 2018. First time on Holland America. Low and behold the price for the same cabin, Verandah, just before leaving was lowered by a $570 difference before tax per person. My agent called Holland America...Read more
Company wrote 0 private or public responses to the review from Nov 03.
My husband and I booked a cruise with Holland America to celebrate his retirement. Who would have expected that a catastrophic event of historical proportions could have delayed his retirement? My husband works with Butte County in a high management position and has...Read more
Company wrote 0 public responses to the review from Nov 26.
Be VERY leary. DO NOT GO. I have the CDC Vessel Sanitazion Program (CDC) on this one. Disgusting, filthy toilets and “sanitation”. I walked into my cabin when it was announced that cabins were clean and ready, and I went into my bathroom and the toilet was over flooded...Read more
Company wrote 0 private or public responses to the review from Jul 23.
Our room, for two nights, was on the first floor next to the door to the parking lot where the smokers congregated. It was so small we could not open our suicases without squeezing between them and the bed. Paint peeling on the plumbing access panel in the bathroom,...Read more
Company wrote 0 private or public responses to the review from Jul 17.
I didn't like
- Land accomodation
What happened? The more relevant question is "what didn't happen"? I paid for a Stateroom on the Main Floor on a 36-day cruise from Auckland to Vancouver in March 2017. From Day 1, the card to open my cabin door refused to work. Almost every time I returned to my cabin...Read more
Company wrote 0 private or public responses to the review from Mar 16.
- Real nice people running food and services
I didn't like
- Staff attitude to my problems
- Hygienic practices
- Ignoring passengers at the end of the cruise
We have booked the Alaskan Cruise with your ms Volendam during Aug/Sept 2018. Booking No.WN5RXP Try to connect through the Link given under "Book Shore Excursions" but not working. Can we book the Shore Excursions on board the ms Volendam? TQ and Rgds, Chris This is...Read more
Company wrote 0 public responses to the review from Aug 01.
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