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On Dec. 6, 2015 I boarded your ship Neuw Amsterdam, cabin 4040. At approximately 3 PM I went out to relax on my balcony and sat down on comfortable looking rattan chair. As I put my right foot up on ottoman I felt a *** on my leg and saw an immediate gush of blood...
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1.0
I liked
  • Hal
  • Dining expeerience great
I didn't like
  • Hal did not accept responsibility
#840244
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In Holland American magazine Europe Voyages (page 12) it states up to10% select journeys ashore if booked by March 15,2016.I tried to book shore excursions today and was told this discount was not part of my booking but the onboard credit is.This is false...
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#804128
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Because my travel companion, and I previously enjoyed three Holland cruises that far exceeded our expectations, we recently completed our fourth Holland cruise which was to be our dream trip to South America. This trip, however, was filled with disappointments. We...
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3.3
I didn't like
  • Customer service toxic fumes no hot water miscommunication
#798638
Reply to reviews
Dear Sir, I would like to carry to your attention that at the time of our stop on Half Moon Cay,after buffet BBQ,we have ,my husband and me,be towards the Bar Boat to return to us on the edge of the sea. At this place ,we were pricked by several mosquitos. With the...
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Anonymous
Anonymous

So NOW you want to place the blame of MOTHER NATURE on a company? At what point are YOU going to STOP looking for ppl to blame?? HOW can you blame a company for what NATURE ha...

Anonymous
Anonymous

you gotta be kidding....I was there two weeks ago.....no bugs in sight....you are blaming HAL for a mosquito ***? OMG... I served in the Navy.....you have no idea how pampere...

5.0
Terrebonne, Quebec
I didn't like
  • Too much to write here
#796021
Reply to reviews
we had 6 weeks supply of medication when leaving Australia. 2.5 weeks into the cruise Christmas day, my told me our medication was all but gone, i said never but she was right it had been stolen, the only people who have access to our cabin is the cleaning stewards,...
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#774243
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cruiseVC7P3M 7/12/15 to 5/1/16 this was ment to be a cruise of a life time our 50th wedding anervasary, first a very noisy cabin 3396 just below the galley entry all you hear from 6am to midnight clip,clop,clip,clop the waiters heavy shoes and the a tray of dirty...
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1.0
Toowong, Queensland
#772800
Reply to reviews
left my room for 45minutes and my ring cost at lest 1500.00 was missing. when I realized it and went back to room it was gone it didn't have legs and walk. The room guys were now cleaning the room , I said did you see my ring in a pannick. no no sorry . im sorry. It...
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Pine Ridge At Crestwood, New Jersey
I didn't like
  • Losing my ring
#770053
Reply to reviews
I am writing you in regards to an incident which has left me deeply dissatisfied with Holland America Lines (HAL) and their parent company Carnival Cruise Lines. For the past 30 years I have always received very good service and customer care HAL, Carnival Cruise...
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Anonymous
Anonymous

What a lousy customer you are. You have had and were having a nice cruise. YOU LEAVE THE IPAD ON TOP OF THE SOFA BED INSTEAD OF ON A TABLE OR DESK. The room is made up and...

I didn't like
  • Refusal to help us
#763913
Reply to reviews
My suitcase was broken by Holland American staff while on tour in Alaska two months ago. They gave me the documentation and told me I would be reimbursed for the new case I had to buy. They told me to Email the baggage handling dept. when I got home to NZ. I did this...
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#725912
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My wife, daughter and I decided to take our first cruise on Holland America. What a mistake! We were asked 90 days in advance by our travel agent to submit a "Gluten Free menu for our daughter and she would fax it over to the ship. My daughter did this right away and...
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#718947
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