Holland America Line - They Lied to Us About Being Too Rough to Dock Our Ship-MS Westerdam in Victoria
We were all prepared to go ashore in Victoria, BC, when over the intercom said it will be an hour before docking.The at that time I already could see the city of Victoria where we had plans to go see the Butchart Garden and Butterfly Garden.The ocean was calm with a slight breeze.
Then, in about 30 minutes we cruised right by the dock and on our port side was another cruise ship - The Crown Princess, pointed inward towards the dock.Minutes later, we got an anouncement that we would not be docking due to "high winds last night".Instantly, the Crown Princess went and docked in minutes, leaving us stuck on board the Ms/Westerdam from Holland American Cruiseline, wasting a WHOLE DAY of our trip and money.
More Review Details
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
|Value for money|
|Quality of Accommodation|
|Number of Destinations|
|Quality of Food|
|Product or Service Quality|
|Facilities and Services|
What I liked
What I disliked
- Arrogance of customers service
- Being lied to about docking in vancouver
- Too much to write here
- Reason of review:
- poor custmer service on my complaint ,didnt get what i payed for and damaged property
- Preferred solution:
- i already asked for a price reduction and to refund me on destroyed luggage with no results ,thats why i had poor customer service i feel it stressed out my whole cruise .now i feel like a full refund ,but iam not greedy so i let you purpose a solution
- Monetary loss:
- Product or service
- Holland America Line Alaska Cruise
- Holland America Line 7-day Alaskan Explorer Cruise
- Review category
- Cruises and Ships
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